In a transfer aimed toward enhancing shopper comfort, the Division of Telecommunications (DoT) has simplified the method for switching between pay as you go and postpaid cellular connections. The brand new directive, issued on June 10, 2025, reduces the obligatory cooling-off interval for reconversion to facilitate seamless transitions between the 2 plan sorts utilizing a One-Time Password (OTP).
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Cooling-Off Interval
One of many key adjustments features a discount within the obligatory cooling-off interval for reconversion. Beforehand, subscribers have been required to attend 90 days earlier than they might change once more after changing from pay as you go to postpaid or vice versa. Underneath the revised pointers, this era has been decreased to 30 days for the primary reconversion. Nonetheless, for any subsequent OTP-based conversions, the unique 90-day lock-in interval will proceed to use.
The telecom division has emphasised that subscribers have to be clearly knowledgeable of the relevant lock-in interval every time a conversion is initiated. This measure is meant to make sure transparency and stop misuse of the simplified course of.
“In partial modification of those directions, it has been determined {that a} subscriber might now be allowed to re-convert after 30 days from the date of first conversion. Nonetheless, for any subsequent OTP based mostly conversions if opted by the subscriber, they shall be permitted to re-convert solely after 90 days from the date of earlier conversion. This shall be communicated to the subscriber clearly earlier than the beginning of every conversion,” learn the discover from the Ministry of Communications, shared by the DoT in a put up on social platform X.
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Safety and Compliance Stay Unchanged
To take care of flexibility, the DoT has additionally allowed reconversion in the course of the lock-in interval by means of bodily verification. Subscribers who want to change plans earlier than the lock-in interval ends can accomplish that by visiting authorised shops or Factors of Sale (PoS) and finishing the prevailing Know Your Buyer (KYC) course of.
“In case, if a subscriber needs to re-convert inside the lock-in interval of 30 or 90 days (because the case could also be), they might nonetheless accomplish that by following the extant KYC course of at PoS or authorised shops of the licensees,” the observe additional stated.
Whereas the brand new framework is designed to make switching between plans extra user-friendly, all different safety and regulatory necessities will stay unchanged.
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