Bharat Sanchar Nigam Restricted (BSNL), a state-run Indian telecom operator, is betting on synthetic intelligence (AI) to scale back buyer churn within the close to future. The telecom operator is especially trying to do three issues with AI – 1) community administration, 2) buyer satisfaction and expertise, and three) mixing each to analyse churn traits and scale back it. This was confirmed by the telecom operator’s CMD (chairman and managing director), Robert J Ravi.
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Ravi was talking on the second day of the continuing India AI Affect Summit 2026. This occasion is collectively hosted by the Division of Telecommunications (DoT) and the Mobile Operators Affiliation of India (COAI) and the Software program Expertise Parks of India (STPI). Aside from this, the telecom operator can be creating its personal SLM (small language fashions) targeted particularly on the compliance work.
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“…we even have an interior system the place we’re constructing small SLM fashions particularly for compliance, the place we routinely see the place the community is unhealthy, the place probably the most distinguished downside is going on, after which trying to remediate it,” Ravi mentioned.
SLMs will help the telecom operator in rising the telco’s income development by 15%-20%.
