New ServiceNow Now Help and Microsoft Copilot integration brings the ability of two generative AI assistants into one seamless enterprise expertise
LAS VEGAS — Might 8, 2024 — Information 2024 — Right now at ServiceNow’s annual buyer and accomplice occasion, Information 2024, ServiceNow (NYSE: NOW) and Microsoft Corp. (NASDAQ: MSFT) introduced an expanded strategic alliance, combining their industry-leading generative AI capabilities to boost worker selection and suppleness. The brand new ServiceNow Now Help and Microsoft Copilot integration brings the ability of two generative AI assistants into one seamless enterprise expertise, making it simpler than ever to create worth for enterprise staff and for workers to unlock new productiveness avenues.
Now Help and Microsoft Copilot will intuitively work together to satisfy staff the place they’re to allow them to execute widespread productiveness duties. That is made attainable by integrating the intelligence of Now Help with ServiceNow’s AI-powered workflows with Microsoft Copilot to create a extra holistic, linked expertise, permitting staff to get the assistance they want from essentially the most related generative AI assistant, no matter which platform they’re in.
“We strongly consider that the subsequent shift in generative AI will outcome from the collaboration of {industry} leaders placing AI to work for his or her clients. We’re on our solution to bringing the perfect of each worlds with the mixed energy of Now Help and Microsoft Copilot to remodel how work occurs,” mentioned CJ Desai, president and chief working officer at ServiceNow. “Right now’s information marks a brand new chapter in the way in which companies will function. With Microsoft as our accomplice, we’re enabling a better solution to work, the place generative AI assistants can cohabitate and work together to unlock new ranges of productiveness.”
“At Microsoft, we’re dedicated to serving to our clients adapt and thrive on this new age of AI,” mentioned Rajesh Jha, govt vp of Experiences + Gadgets at Microsoft. “Basic shifts are reworking productiveness for each particular person, group, and {industry}, which is why our work with ServiceNow is so priceless. The seamless integration of our AI-powered assistants will assist usher in improved ranges of worker and IT productiveness, scale back context switching, and guarantee simpler execution of on a regular basis work duties, including to the worth of our clients’ expertise investments.”
Two generative AI assistants in a single seamless, clever expertise
The simultaneous presence of ServiceNow and Microsoft’s AI assistants inside Microsoft 365 may help rapidly remove friction for workers.
Particularly, Copilot will have the ability to hand off worker requests to Now Help in Microsoft Groups. Whether or not it’s requesting or resolving a buyer’s help concern, and even getting linked to a dwell agent for help on a posh drawback, Now Help will present staff with responses to questions in addition to suggest actions and subsequent steps in a conversational method. These actions mix Now Help’s area information of the enterprise and consciousness of the consumer’s context and organizational knowledge from Microsoft 365 chats, e-mail, calendar, and recordsdata.
Future capabilities will even allow such experiences as permitting staff to interact Copilot for Microsoft 365 from ServiceNow to create paperwork, reminiscent of a presentation in Microsoft PowerPoint, primarily based on ServiceNow prompts, empowering AI-driven digital enterprise.
ServiceNow and Microsoft have been strategic companions since 2019, serving to clients work higher and obtain extra. Right now’s information of ServiceNow and Microsoft’s expanded partnership represents the subsequent part of innovation for his or her clients and the way their two platforms will empower the subsequent technology of AI-driven digital enterprise. Notably, Microsoft was additionally acknowledged with the 2024 ServiceNow Innovation and Construct Companion of the 12 months award at ServiceNow’s annual Information convention.
Availability
The Now Help and Microsoft Copilot integration introduced at the moment shall be typically obtainable in Fall of 2024.
Further Data
About ServiceNow
ServiceNow (NYSE: NOW) is placing AI to work for individuals. We transfer with the tempo of innovation to assist clients remodel organizations throughout each {industry} whereas upholding a reliable, human centered method to deploying our services at scale. Our AI platform for enterprise transformation connects individuals, processes, knowledge, and units to extend productiveness and maximize enterprise outcomes. For extra info, go to: www.servicenow.com.
About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) creates platforms and instruments powered by AI to ship modern options that meet the evolving wants of our clients. The expertise firm is dedicated to creating AI obtainable broadly and doing so responsibly, with a mission to empower each particular person and each group on the planet to realize extra.
Ahead-looking assertion
This press launch accommodates “ahead trying statements” in regards to the expectations, beliefs, plans, and intentions referring to its generative AI integration with Now Help and Microsoft Copilot at Information 2024. Such statements embody statements concerning future product capabilities and choices and anticipated advantages to ServiceNow. Ahead-looking statements are topic to identified and unknown dangers and uncertainties and are primarily based on probably inaccurate assumptions that would trigger precise outcomes to vary materially from these anticipated or implied by the forward-looking statements. If any such dangers or uncertainties materialize or if any of the assumptions show incorrect, ServiceNow’s outcomes might differ materially from the outcomes expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and doesn’t intend, to replace the forward-looking statements. Components that will trigger precise outcomes to vary materially from these in any forward-looking statements embody: (i) delays and sudden difficulties and bills in executing the product capabilities and choices, (ii) adjustments within the regulatory panorama associated to AI and (iii) uncertainty as as to if gross sales will justify the investments within the product capabilities and choices. Additional info on elements that would have an effect on ServiceNow’s monetary and different outcomes is included within the filings ServiceNow makes with the Securities and Alternate Fee on occasion.
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