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[Shenzhen, China, April 18, 2024] Huawei not too long ago hosted a roundtable dialogue titled “Intelligence Accelerates ICT Operations Transformation” on the Huawei World Analyst Summit 2024. The occasion introduced collectively analysts and clients from famend organizations reminiscent of IDC, GlobalData, Analysys Mason, and ITSS to discover the methods through which clever applied sciences can revolutionize operation mannequin and expedite digital transformation by means of upgrades of Operations methods.
Strengthening World Community Reliability and Advancing New Technology Clever Operations
Lu Yu, President of Huawei Assurance and Operation Providers Area, mentioned that as a high international supplier of ICT infrastructure, Huawei is dedicated to making sure the steady operation of shoppers’ networks worldwide by means of skilled companies. Huawei invests billions of RMB yearly to facilitate and expedite the clever Operations transformation of world clients.
Huawei gives environment friendly buyer help by means of its international community of technical help facilities and spare elements facilities, providing 24/7 technical help utilizing processes like Concern to Decision (ITR) and platforms like NetCareCloud. By integrating AI and information graph applied sciences into community operation and upkeep eventualities, Huawei regularly improves its potential to foretell, stop, and resolve points, serving to our clients to make sure the graceful operation of over 2,000 international key occasions, together with the Olympic Video games, World Cup, Asian Video games, and Hajji.
Huawei is working carefully with TM Discussion board and international clients to advance the brand new technology clever Operations transformation. By steady funding in cutting-edge applied sciences reminiscent of generative synthetic intelligence (GenAI) and community digital twin (DTN), Huawei is integrating these improvements into particular O&M eventualities, upgrading its architectures and clever operation platforms like AUTIN and IMOC, and redefining the service-centric Operations indicator system. These efforts are serving to clients rework their Operation fashions, enhance effectivity, and maximize advantages.
Accelerating Operations Transformation with New Enterprise Values, Providers, and Applied sciences
In accordance with Ye Rongchun, Director of Huawei’s Clever Operation Area, the rising complexity of communications service supplier (CSP) companies poses challenges for operations. Nonetheless, the emergence of latest applied sciences like GenAI presents alternatives for transformation. As extra CSPs undertake service-centric operations, Huawei has recognized the next key options for brand spanking new technology clever operations:
New enterprise values: As new companies emerge, new enterprise values and indicator methods are essential to measure operations outcomes. Huawei has developed the E.O.T mannequin for digital transformation primarily based on the TM Discussion board normal and framework. This mannequin proposes multidimensional enterprise worth indicators, starting from effectivity enchancment to income improve and buyer satisfaction enchancment, to successfully measure enterprise outcomes.
New companies: Huawei has developed scenario-specific service options, together with ToB deterministic SLA assurance service, ToH service assurance service, and ToC service loss discount service, to make sure the provision of networks and companies. These options allow clients to implement service-centric assurance alongside conventional community operations companies, thereby enhancing total service high quality.
New applied sciences: The widespread adoption of latest applied sciences, together with GenAI, within the operations subject nonetheless presents challenges reminiscent of mannequin hallucination, inadequate high-quality corpora, and put in base reengineering. To deal with these challenges, Huawei has developed a set of enormous mannequin functions, together with role-based copilots and scenario-specific brokers, to help operation engineers, enhance buyer satisfaction, and allow CSPs to monetize on giant mannequin applied sciences.
Huawei is thrilled to announce that on the DTW Summit in coming June, Huawei, in collaboration with the TM Discussion board, main CSPs, and business companions, will publish the New Technology Clever Operations White Paper 2.0. This up to date model will present beneficial insights into the enterprise practices and outcomes of service-centric operations transformation.
GenAI Drives Clever Operations Transformation of Hong Kong Telecom
Kam-Shing Fung, the Vice President of Digital Transformation at HKT, highlighted the numerous impression of GenAI and LLMs on the telecom business. HKT has been using GenAI expertise since 2023 to rework in direction of value-driven ChatOps and experience-driven operations. This progressive answer has supplied HKT with measurable advantages, aligning its operational agility and customer-centric operations methods.
Intelligence Empowers Business Operation Transformation
Lin Xiaobo, the Chief Architect of Business O&M, Huawei’s ICT Assurance and Operation Providers Area, said that the enterprise market is huge and various, with 1000’s of industries, every having distinctive O&M eventualities and necessities. To cater to those various wants, Huawei has been accumulating scenario-specific belongings in industries reminiscent of authorities, finance, and transportation. This has enabled Huawei to advance its business O&M service. Huawei affords the IMOC platform, which is predicated on triple chains (service chain, information chain, and deployment chain) and permits the visualization and administration of ICT infrastructure and buyer enterprise, facilitating the digital transformation of industries.
Giant and Small Mannequin Collaboration Unlocks New Enterprise Values of O&M Purposes
Liu Yuliang, Senior Architect of ICT Assurance and Operation Providers Area, introduced that Huawei has efficiently utilized small fashions to develop capabilities reminiscent of multidimensional information correlation, time collection anomaly detection, and root alarm identification, which have successfully resolved varied particular O&M points. Not too long ago, Huawei has taken benefit of enormous mannequin applied sciences reminiscent of chain of thought (CoT), corpus optimization, and retrieval-augmented technology (RAG), collaboration between giant and small fashions, and over 30 years of O&M information accumulation to construct O&M assistants for subject upkeep engineers (FMEs), entrance places of work (FOs), and again places of work (BOs). These O&M assistants improve worker effectivity and effectiveness all through the worker journey and implement experience-driven O&M assurance all through the shopper journey, leading to a change of typical O&M fashions.
The roundtable concluded with an enthusiastic dialogue on the ICT operations indicator system, transformation pathways and enterprise practices, and functions of enormous mannequin applied sciences.