Polish IT firm Comarch and the Dutch telco operator KPN are extending their partnership with a five-year settlement centered on software program as a service (SaaS) and innovation. The expanded cooperation will permit Comarch to assist KPN enhance inside and exterior information high quality and streamline income operations, Comarch stated on Monday.
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Partnership Enlargement
Comarch’s service will assist KPN scale back the variety of buyer complaints, expedite bill funds, and reduce “income in danger” from contested payments and undercharging.
Comarch and KPN first started collaborating in 2008, with Comarch supporting KPN’s subsidiary, Sympac. This was adopted by KPN deciding on Comarch in 2019 to offer a billing resolution for KPN’s Enterprise Market.
Comarch offers KPN with BSS merchandise for billing, buyer administration, and telco expense administration, consolidating companies right into a unified platform for effectivity and expense management.
Operational Enhancements
Edwin Beverdam, Area Director of Service and Billing at KPN, stated, “Comarch has performed a key function in supporting us in attaining our strategic progress targets and decreasing operational bills. Software program is a key part of our operations. Their continued dedication to high quality, safety, and reliability interprets into our capability to fulfill our prospects. We worth our partnership with Comarch and look ahead to the following 5 years of progress, enchancment, and innovation.”
Wojciech Pawlus, Vice-President and Member of the Administration Board of Comarch in Poland added, “Benelux is without doubt one of the most important markets for all the Comarch Group, and with KPN on board, we plan to proceed the dynamic progress of our actions on this area.”
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Expense Administration Software
Moreover, Comarch’s experience in information evaluation permits KPN to make knowledgeable real-time choices, contributing to smoother operations and improved buyer satisfaction. The collaboration additionally extends to growing an expense administration utility that places customers in full management of spending and companies.
Lastly, the 2 firms may also work on integrating and speaking between numerous enterprise purposes to advertise interoperability and effectivity. KPN will proceed to make use of Comarch software program as a service options with end-to-end assist, the corporate stated.
