Shifting contacts, calendar reminders and pictures to a brand new Galaxy system is a straightforward activity when leveraging Samsung’s information switch app Sensible Swap. Up till not too long ago, it was almost not possible to maneuver KakaoTalk conversations utilizing Sensible Swap with out natively backing up information within the Korean messenger app. Many customers skilled inconveniences when they didn’t take into account this drawback prematurely.
Now, Galaxy customers can depend on Sensible Swap to soundly and simply restore KakaoTalk information. Samsung Newsroom met with Seungho Kang from the Expertise Planning Crew, Cell eXperience (MX) Enterprise at Samsung Electronics, and Jiyoung Hwang, product supervisor and Discuss Service planner at Kakao, to find how the 2 corporations collaborated to enhance the info switch expertise.
▲ (From left) Seungho Kang from Samsung and Jiyoung Hwang from Kakao
From Recovering Open Chat Messages to Simplifying the Account Verification Course of
Q: Sensible Swap can now restore KakaoTalk conversations of their entirety. Please give us particulars in regards to the new operate.
Kang: When transferring information between Galaxy units by Sensible Swap, customers can now simply restore their KakaoTalk conversations and associated media together with pictures and movies. The replace goes so far as to take care of the unread standing of texts. Moreover, it’s now attainable to save lots of Open Chat messages — which was beforehand troublesome to allow.
Hwang: Galaxy customers will probably be notably within the help for Open Chat dialog restoration. Because of the versatile nature of the function, KakaoTalk didn’t help any backup capabilities for Open Chat prior to now. Nevertheless, we determined to supply restoration help for the primary time given the recognition of Open Chat amongst Android customers.
▲ Seungho Kang explains how he collaborated with Kakao
Q: How will this replace make the consumer expertise extra handy?
Kang: Beforehand, customers needed to restore KakaoTalk information by a guide or paid backup when the app was moved from their previous cellphone to a brand new one. As well as, the self-verification course of created a excessive barrier to entry for older customers and people who will not be conversant in the platform. Since each corporations have a typical purpose of bettering consumer comfort — as Samsung desires to create a simple expertise for Galaxy customers organising new units, and KakaoTalk hopes to optimize the app for extra handy messaging — we labored to alleviate the account verification course of.
Hwang: On this new replace, KakaoTalk customers solely have to finish the account verification course of as soon as. When the info has been transferred to their new system by Sensible Swap, customers can enter their KakaoTalk account password to show the transferred information is theirs. Every part will be merely and securely restored with this single verification step.
Person Comfort as a Shared Worth
Q: How did this collaboration between Samsung and KakaoTalk come about?
Kang: Customers have needed KakaoTalk information restoration help for a while now, however advanced information safety and expertise insurance policies posed some challenges. Nevertheless, Samsung and Kakao agreed to develop updates on the finish of final 12 months — in a joint effort to enhance consumer comfort.
Hwang: We needed to launch the service as rapidly as attainable. Throughout the collaboration, we communicated in actual time by messenger and arranged our concepts as if we had been one staff. We fastidiously mentioned what points every firm want to help and methodically carried out growth to launch the service on our goal date. For me, it was a memorable expertise as we had been in a position to full a cross-company collaboration in a short while interval.
▲ (From left) Jiyoung Hwang and Seungho Kang focus on their collaboration’s achievements.
Q: What was an important side of the event course of?
Hwang: Safety was essential. A good safety system is critical to reassure KakaoTalk customers that their information will probably be protected within the case they lose their telephones. Each corporations deliberated over one of the simplest ways to safeguard customers and their information. Ultimately, we streamlined the account verification course of and launched a system that will invalidate information transfers if authentication was not carried out inside a sure time restrict.
▲ Jiyoung Hwang explains the significance of defending consumer information.
Samsung and KakaoTalk: Devoted to a New Person Expertise
Q: Because the replace, have there been any memorable reactions?
Hwang: We’ve been monitoring the app for the reason that replace was launched, and seeing the constructive critiques and feedback makes me proud. Some persons are questioning what the following degree of restoration will appear to be — which amuses me and makes me wish to depart replies.
Kang: The response to the help for Open Chat restoration has been exceptional, particularly since this operate was not attainable earlier than. We count on to see much more favorable reactions from customers as new Galaxy units are launched transferring ahead.
Q: How do you are feeling in regards to the collaboration on this function? What are your future objectives?
Hwang: Collaboration between corporations with completely different pursuits and company cultures is uncommon and doesn’t come straightforward. I’ll bear in mind this expertise for a very long time since our partnership was made attainable as a result of we each had our customers’ finest pursuits in thoughts.
Kang: This significant expertise will function a information for different collaborations sooner or later as we attempt to supply higher buyer experiences. I’d like to listen to customers say, “I should purchase a brand new Galaxy cellphone with out worrying as a result of Sensible Swap will maintain the info switch for me.” Along with messenger apps corresponding to KakaoTalk, Samsung is teaming up with apps from varied industries to additional enhance how customers switch information. Maintain a watch out for updates from Sensible Swap to see who we will probably be working with subsequent!
Dedicated to offering a satisfying expertise for all, Samsung is all the time listening to the voices of Galaxy customers and in search of open collaborations and product enhancements. Please observe the information under to discover ways to use the KakaoTalk restoration function by Sensible Swap.
* KakaoTalk information switch is just attainable between Galaxy units.
* KakaoTalk information transfers will not be supported from different units with the “Use with One other Gadget” function.
* Knowledge is not going to be restored if KakaoTalk is already put in on the brand new system (take away it and reinstall by Sensible Swap).
* Logins from different units will probably be erased when the Kakao account verification is accomplished on the brand new system.