Press Launch
[Barcelona Spain, March 5, 2025] On the Cell World Congress (MWC) 2025, Huawei and its provider associate had been honoured with two GSMA World Cell (GLOMO) Awards for his or her Clever Operations Answer, powered by the Telecom Basis Mannequin (TFM). The answer acquired the Greatest Community Software program Breakthrough Award and the CTO Alternative: Excellent Cell Expertise Award. Recognised as one of the crucial prestigious accolades within the telecommunications business, the GLOMO Awards are judged by a panel of world communications specialists, underscoring the business’s acknowledgment of Huawei’s groundbreaking improvements in clever operations.
Huawei wins the Greatest Community Software program Breakthrough Award at GSMA GLOMO
At MWC 2024, Huawei launched the world’s first Telecom Basis Mannequin (TFM) for cell communications. Over the previous yr, Huawei and its provider associate have efficiently built-in TFM into all community operation manufacturing processes. This integration has enabled the creation of role-based Copilots and scenario-specific Brokers, driving a complete clever improve throughout community operations. Key achievements embody:
- Operations Copilots: These clever assistants present professional information Q&A within the communications discipline, supporting multi-round interactions and real-time queries in each Chinese language and English. Seamlessly integrating with Brokers in operations manufacturing workflows, Copilots considerably scale back the talent necessities for operations personnel whereas considerably bettering operational effectivity.
- Fault dealing with and grievance dealing with AI Brokers: These Brokers perceive person and community intents, leveraging clever {hardware}, basis fashions, and superior algorithms to attain autonomous closed-loop processing for important companies. This enhances community efficiency and delivers superior enterprise outcomes.
Huawei additionally wins the CTO Alternative: Excellent Cell Expertise Award at GSMA GLOMO
In buyer grievance dealing with, Copilots autonomously generate diagnostic outcomes and file the outcomes into the console. Operations specialists can simply monitor tickets and invoke Brokers to investigate signaling recordsdata, lowering grievance decision time by over 60% and resolving 75% of complaints sooner.
Throughout community troubleshooting, Brokers act as transportable specialists, accelerating difficulty decision by means of superior information acquisition and evaluation. By using chain-of-thought reasoning, content material era, and determination execution, Brokers enhance the fault prognosis automation to 90% and scale back fault finding time to simply minutes.
Lu Yu, President of Huawei Assurance & Managed Companies, emphasised Huawei’s dedication to integrating superior applied sciences akin to basis fashions and digital twin networks (DTN) into operations eventualities, involving a number of workbenches designed for discipline upkeep engineers (FMEs), Entrance Workplace (FO) engineers, and Again Workplace (BO) engineers.
“We’re dedicated to embedding digital capabilities like Chatbots, Copilots, AI Brokers, and DTN into carriers’ operations and manufacturing processes to remodel the human-machine interplay ecosystem. By persevering with our collaboration with carriers, we goal to drive clever operations ahead and work collectively to bridge the digital and clever divide,” acknowledged Lu Yu.
By way of improvements in AI-based basis fashions and DTNs, Huawei is remodeling the ICT business’s strategy to clever operations. By combining AI with human experience, Huawei is enabling smarter, extra collaborative operations processes. Along with international companions and prospects, Huawei is devoted to advancing clever operations applied sciences, delivering environment friendly and clever options that speed up the digital transformation of carriers worldwide, and establishing requirements and ecosystems to propel the ICT operations business ahead.