Viewpoint
On the tenth Extremely-Broadband Discussion board (UBBF) 2024, the Autonomous Driving Networks (ADN) Summit was held underneath the theme of “Advancing Towards AN L4: Empowering Superior UBB Operations.” On the discussion board, Yue Wei, President of Huawei’s NCE Optical Community Area, delivered a keynote speech titled “Intelligence Empowers F5.5G Premium All-Optical Community.” Within the speech, he shared how revolutionary practices of Huawei’s F5.5G premium all-optical community answer, guided by “Community Conscious Consumer” and “Consumer Conscious Community”, is steering carriers in the direction of ADN L4 and ushering in a brand new period of experience-driven operations.
Yue Wei, President of Huawei’s NCE Optical Community Area
With the arrival of the “expertise first” period, optical community O&M is evolving in the direction of the consumer experience-centric mode. In house broadband situations, O&M continues to be pushed by consumer complaints and depend on a considerable amount of manpower for passive rectification, leading to excessive funding and low satisfaction. For instance, a provincial firm in China wants over 4,500 engineers to handle greater than 16,000 complaints associated to house broadband providers from 19 million subscribers day-after-day. Regardless of such an enormous funding, the subscriber churn fee stays over 10%. Equally, in optical transmission situations, potential dangers comparable to fiber, cable, and node sharing can’t be proactively recognized, leading to 40% of bother tickets and at the least 4 hours of troubleshooting. It’s arguably not possible for any customers to just accept such lengthy service interruption attributable to the inefficient processing mode.
To deal with these points, Huawei’s premium all-optical community answer introduces a “twin-turbo” methodology combining “Community Conscious Consumer” and “Consumer Conscious Community” to enhance consumer expertise and O&M effectivity. Particularly, “Community consciousness consumer” refers to proactive expertise assurance that helps forestall consumer complaints and “Consumer consciousness community” refers to computerized fault prognosis and environment friendly criticism dealing with. The answer will convey revolutionary worth enchancment to carriers by way of each premium broadband and premium transmission situations.
Worth Leap of Premium Broadband
When it comes to “Community Conscious Consumer”, the revolutionary house broadband Buyer Expertise Index (CEI) mannequin is constructed by leveraging the BLOA algorithm based mostly on large knowledge throughout three layers and from eight dimensions. It might precisely measure the precise consumer expertise and current the ends in the type of CEI scores. After acquiring international consumer expertise knowledge, the proactive assurance agent can proactively take particular actions and supply focused service advertising. It identifies low-scoring subscribers and resolves community points earlier than faults are reported, decreasing complaints by 60% and laying a stable basis for consumer satisfaction and loyalty.
When it comes to “Consumer Conscious Community”, the fault prognosis copilot, leveraging international experience, can mechanically resolve greater than 34 frequent faults in an E2E method inside 60 seconds for name facilities, decreasing house visits by 30%. Moreover, the HomeCare app helps frontline engineers question details about greater than 30 fault situations with out NOC help, decreasing on-site troubleshooting period from 1 hour to 10 minutes. With the help of distant computerized closed-loop and effectivity enchancment of onsite prognosis, the O&M and response effectivity in house broadband situations shall be enormously improved.
Effectivity Enhance of Premium Transmission
From the angle of “Community Conscious Consumer”, the proactive assurance agent within the transmission area implements proactive consciousness of community and SLA dangers based mostly on digital twin know-how, serving to to precisely show fault areas and facilitate fault rectification. By proactive consciousness, demarcation, finding, and rectification, the agent can cut back bother tickets by 40% and successfully guarantee consumer SLA.
From the angle of “Consumer Conscious Community”, the revolutionary optical-electrical collaboration algorithm is used to affiliate alarms throughout completely different layers. This allows the system to mechanically combination greater than 90% of alarms and find the basis causes, attaining “one ticket for one fault”. As well as, the fault prognosis copilot can work with Huawei’s OMD and eOTDR {hardware} to find fiber faults with meter-level precision. With the previous applied sciences, the fault finding period is decreased from 4 hours to fifteen minutes, and the variety of troubleshooting groups required for a single fault is decreased from 3 to 1.
Yue Wei famous that the proactive assurance agent implementing “Community Conscious Consumer” and the fault prognosis copilot enhancing “Consumer Conscious Community” are anticipated to additional enhance buyer worth all through the lifecycle of the premium broadband “A-PRIME” and premium transmission “T-AUTO” situations. Trying forward, the clever F5.5G premium all-optical community will information carriers in the direction of ADN L4, ushering in a brand new period of experience-driven operations.