Already, 60 % of the Fortune 500 are utilizing Microsoft 365 Copilot to speed up enterprise outcomes and empower their groups. With Copilot supporting gross sales associates, Lumen Applied sciences tasks $50 million {dollars} in financial savings yearly. Honeywell(1) equates productiveness positive aspects to including 187 full-time workers and Finastra is decreasing artistic manufacturing time from seven months to seven weeks.
At present, we’re asserting new agentic capabilities that can speed up these positive aspects and produce AI-first enterprise course of to each group.
- First, the flexibility to create autonomous brokers with Copilot Studio will probably be in public preview subsequent month.
- Second, we’re introducing ten new autonomous brokers in Dynamics 365 to construct capability for each gross sales, service, finance and provide chain group.
Copilot is your AI assistant — it really works for you — and Copilot Studio lets you simply create, handle and join brokers to Copilot. Consider brokers as the brand new apps for an AI-powered world. Each group may have a constellation of brokers — starting from easy prompt-and-response to completely autonomous. They’ll work on behalf of a person, group or perform to execute and orchestrate companies course of. Copilot is the way you’ll work together with these brokers, they usually’ll do the whole lot from accelerating lead era and processing gross sales orders to automating your provide chain.
Empowering extra clients to construct autonomous brokers in Copilot Studio
Earlier this 12 months, we introduced a bunch of highly effective new capabilities in Copilot Studio, together with the flexibility to create autonomous brokers. Subsequent month, these capabilities are shifting from non-public to public preview, permitting extra clients to reimagine essential enterprise processes with AI. Brokers draw on the context of your work knowledge in Microsoft 365 Graph, methods of file, Dataverse and Cloth, and may help the whole lot out of your IT assist desk to worker onboarding and act as a private concierge for gross sales and repair.
Organizations like Clifford Probability, McKinsey & Firm, Pets at Dwelling and Thomson Reuters are already creating autonomous brokers to extend income, cut back prices and scale affect. Pets at Dwelling, the U.Ok.’s main pet care enterprise, created an agent for its revenue safety group to extra effectively compile instances for expert human overview, which may have the potential to drive a seven-figure annual financial savings. McKinsey & Firm is creating an agent that can pace up the shopper onboarding course of. The pilot confirmed lead time may very well be decreased by 90% and administrative work decreased by 30%. Thomson Reuters constructed a professional-grade agent to hurry up the authorized due diligence workflow, with preliminary testing exhibiting some duties may very well be carried out in half the time. This agent may help Thomson Reuters improve the effectivity of labor for purchasers and enhance its new enterprise pipeline.
Scaling your groups with 10 new autonomous brokers in Dynamics 365
New autonomous brokers allow clients to maneuver from legacy traces of enterprise functions to AI-first enterprise course of. AI is at present’s ROI and tomorrow’s aggressive edge. These new brokers are designed to assist each gross sales, service, finance and provide chain group drive enterprise worth — and are simply the beginning. We are going to create many extra brokers within the coming 12 months that can give clients the aggressive benefit they should future-proof their group. At present, we’re introducing ten of those autonomous brokers. Listed here are just a few examples:
- Gross sales Qualification Agent: In a occupation the place time actually equals cash, this agent permits sellers to focus their time on the best precedence gross sales alternatives whereas the agent researches leads, helps prioritize alternatives and guides buyer outreach with customized emails and responses.
- Provider Communications Agent: This agent permits clients to optimize their provide chain and reduce expensive disruptions by autonomously monitoring provider efficiency, detecting delays and responding accordingly — liberating procurement groups from time consuming handbook monitoring and firefighting.
- Buyer Intent and Buyer Data Administration Brokers: A enterprise will get one probability to make a primary impression, and these two brokers are sport changers for buyer care groups going through excessive name volumes, expertise shortages and heightened buyer expectations. These brokers work hand in hand with a customer support consultant by studying how you can resolve buyer points and autonomously including knowledge-based articles to scale finest practices throughout the care group.
As brokers turn out to be extra prevalent within the enterprise, clients wish to be assured that they’ve sturdy knowledge governance and safety. The brokers coming to Dynamics 365 comply with our core safety, privateness and accountable AI commitments. Brokers inbuilt Copilot Studio embody guardrails and controls established by maker-defined directions, data and actions. The information sources linked to the agent adhere to stringent safety measures and controls — all managed in Copilot Studio. These embody knowledge loss prevention, sturdy authentication protocols and extra. As soon as these brokers are created, IT directors can apply a complete set of options to control their use.
Microsoft’s personal transformation
At Microsoft, we’re utilizing Copilot and brokers to reimagine enterprise course of throughout each perform whereas empowering workers to scale their affect. Utilizing Copilot, one gross sales group has achieved 9.4% increased income per vendor and closed 20% extra offers(2). And because of Copilot, one group is resolving buyer instances practically 12% sooner(3). Our Advertising group is seeing a 21.5% improve in conversion price on Azure.com with a customized agent designed to help patrons(4). And in Human Assets, our worker self-service agent helps reply questions with 42% better accuracy(5).
With Copilot and brokers, the probabilities are infinite — we will’t wait to see what you create. Begin constructing brokers in Copilot Studio at present. Learn extra about autonomous agent capabilities on the Copilot Studio and Dynamics 365 blogs. Head to WorkLab for extra insights on Microsoft’s personal AI transformation.
NOTES
- Statistics are from an inside Honeywell survey of 5,000 workers the place 611 workers responded.
- Inside Microsoft Gross sales Crew knowledge primarily based on 687 sellers of Microsoft 365 Copilot, Jan. – June 2024, as in contrast with sellers with low utilization of Copilot. Common utilization of Copilot means sellers who use Copilot day by day a minimum of 50% of the time throughout the testing interval.
- Inside Finance evaluation of prices, evaluating actuals for FY ’24 and projections for FY ’25.
- Inside CSS experiment carried out by Microsoft, 600 members utilizing Copilot Q&A perform, Azure Core group, Nov. – Dec. 2023. These outcomes are statistically vital on the 95th% confidence interval.
- Inside HR experiment carried out by Microsoft, 33 members, Oct. 2024. These outcomes are statistically vital on the ninety fifth% confidence interval.