For those who’re in a regulated trade, insurance coverage, monetary providers, or healthcare, you face rising strain to ship buyer communications which can be quick, personalised, and compliant. All whereas managing shrinking budgets, rising buyer expectations, and legacy programs that weren’t constructed for at the moment’s tempo.
Unlock Sooner Content material Creation, Compliance, and Archiving
Staying compliant, on-brand, and forward of buyer wants shouldn’t sluggish groups down. This quarter, we launched a set of highly effective new APIs for EngageOne
RapidCX, designed to assist organizations get to market sooner, keep compliant, and join with our instruments in the best way that works finest for you.
We’re housing all our highly effective APIs within the new EngageOne Developer Portal. This portal provides builders and groups a self-service surroundings to discover, take a look at, and combine EngageOne APIs with ease. Whether or not you’re a present buyer or evaluating our platform, the portal offers a transparent view into how one can construct and join with our APIs.
Right here’s what’s new:
- Automate buyer communication throughout channels: Automate the creation, composition, and supply of communications throughout channels from any enterprise software, together with CRM or claims processing system to EngageOne
RapidCX. - Archive your manner: Simplify retrieving and importing communications to the archive, now you can add recordsdata from your individual archive or repository into EngageOne Fast CX.
- Know what’s occurring in actual time: Obtain instantaneous standing notifications for print, e mail, and SMS communications, lowering guide follow-up.
- Safely switch delicate information: Ship profit notices, monetary statements, and onboarding paperwork whereas assembly trade compliance requirements by way of our OAuth2-enabled Public API integration.
- Keep PECR-compliant: Shield buyer information whereas capturing open and click on information. Mechanically redact private identifiers to take care of privateness.
Designed With Your Position in Thoughts
This launch delivers new capabilities designed to assist builders, executives, and designers work sooner, smarter, and extra effectively of their roles:
- For builders: Join Interact instruments into your enterprise programs shortly, lowering delays and integration complications. Instantaneous updates, sturdy documentation, and safe APIs assist groups transfer quick and construct good.
- For executives: Strengthen InfoSec alignment whereas maximizing your current e mail infrastructure, eliminating pointless silos, and lowering general compliance danger.
- For designers: Work extra effectively with management over templates, entry to new fonts, and simplified updates. This cuts down time to market by making communication design and model administration sooner and simpler.
Go to the EngageOne Developer Portal to browse our newest APIs.
Construct Stronger One-to-One Connections with Your Prospects
We’re making it simpler than ever to attach with prospects in significant methods. These newest updates assist groups create extra related experiences throughout video and SMS, with out added complexity or guide work.
Right here’s what’s new:
- One-to-one personalization for key contacts: Share personalised movies with key contacts with out importing bulk contact recordsdata. Good to your advertising, gross sales, buyer assist, and retention groups.
- Enhance SMS deliverability: Achieve better flexibility with assist for validated sender numbers in SMS campaigns.
- Construct advanced movies sooner: Shortly view, reorder, and handle overlays in advanced scenes. Use viewer information to create extra impactful video experiences.
Designed With Your Position in Thoughts
For the groups driving engagement, creativity, and compliance, these updates give entrepreneurs, designers, and compliance leaders the instruments they should join with prospects extra successfully.
- For Advertising and Gross sales: Ship personalised movies to high-value contacts. This makes it simpler to interact key prospects and prospects shortly.
- For Video Designers: Leverage new conditional logic and overlay instruments that simplify advanced video creation so you’ll be able to personalize each scene. It’s drag-and-drop, not drag-and-cry.
- For Compliance Customers: Automate e mail scheduling and PECR-compliant supply to make it simpler to satisfy regulatory necessities, serving to your group keep away from danger with built-in privateness instruments.
Wish to study extra? Schedule a demo to find how EngageOne Talk will help you create revolutionary experiences that strengthen buyer loyalty. Within the meantime, discover extra about our resolution.
Coming Quickly: AI for Regulated Industries
We’re introducing sensible, safe AI instruments to assist regulated organizations work sooner, whereas sustaining management. From clever search that uncovers authorized content material in seconds to sentiment evaluation that flags off-brand language and suggests content material enhancements, our AI is purpose-built to satisfy the strict wants of regulated industries.
Think about this:
A customer support agent drafts a message. It’s clear, however the tone’s a bit sharp and off-brand.
Earlier than they hit ship, AI flags it and suggests a softer rewrite—conserving the whole lot on-brand and compliant.
That’s the ability of our upcoming Sentiment Evaluation functionality.
With AI dealing with the heavy lifting, looking out, reviewing, and suggesting, your groups can deal with what issues most: delivering communications which can be clear, compliant, and customer-first.
Learn extra about how Exactly is main the best way in AI-powered communications in our newest press launch: Exactly Pioneers AI to Modernize Buyer Communications
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